CUSTOMER SERVICE
We're committed to making your experience with Apex Gym Clothing exceptional from start to finish.
RETURNS & EXCHANGES
We stand behind our products with a hassle-free return policy.
Our Return Policy
- 30-Day Window: Return unworn items with tags attached within 30 days of delivery.
- Free Returns: We cover return shipping on all U.S. orders.
- Original Payment Method: Refunds are processed to your original payment method within 5-7 business days after we receive your return.
- Gift Returns: Returns of gifts will be issued as store credit at the purchase price.
- Sale Items: Items purchased on sale can only be returned for store credit.
Note: Items marked as "Final Sale" cannot be returned or exchanged.
How to Process a Return
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1
Start Your Return
Log into your account and select the order containing the item(s) you wish to return.
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2
Select Items & Reason
Choose which items you're returning and select a reason from the dropdown menu.
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3
Print Return Label
Print the prepaid shipping label that will be emailed to you.
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4
Package & Ship
Repackage your items securely, attach the label, and drop off at any USPS location.
SHIPPING INFORMATION
Everything you need to know about getting your Apex gear delivered.
Shipping Methods & Timeframes
| Shipping Method | Cost | Estimated Delivery | Tracking |
|---|---|---|---|
| Standard Shipping | FREE on orders £75+ (£5.99 otherwise) |
4-7 Business Days | Yes |
| Expedited Shipping | £12.99 | 2-3 Business Days | Yes |
| Express Shipping | £24.99 | 1-2 Business Days | Yes |
| International Standard | £19.99 | 7-14 Business Days | Yes |
| International Express | £39.99 | 3-5 Business Days | Yes |
Order Processing
Orders are typically processed within 1-2 business days. Orders placed after 2:00 PM EST may not be processed until the following business day. During peak sales periods and holidays, processing may take an additional 1-2 days.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can also track your order by logging into your account and viewing your order history.
TRACK ORDERInternational Shipping
We ship to over 40 countries worldwide. International customers are responsible for all duties, import taxes, and brokerage fees. These charges are not included in the shipping cost and will be collected by the delivery carrier.
Shipping Restrictions
We currently do not ship to PO boxes, APO/FPO addresses, or certain countries due to shipping restrictions. Please contact customer service if you have questions about shipping to your location.
ORDER MANAGEMENT
Manage your orders and find information about order changes, cancellations, and delivery issues.
You can check the status of your order in several ways:
- Account Dashboard: Log into your account and navigate to "Order History" to view all your orders and their current status.
- Tracking Email: Click the tracking link in your shipping confirmation email to see the current status of your delivery.
- Order Lookup: Use our Order Lookup Tool with your order number and email address (no account required).
Order statuses include: Processing, Shipped, Delivered, Returned, and Canceled.
Time Window: Orders can only be modified or canceled within 1 hour of placement, as we begin processing orders quickly.
How to Cancel:
- Log into your account and go to "Order History"
- Find the order you wish to cancel and select "Cancel Order"
- Follow the prompts to complete the cancellation
Order Modifications: To modify an order (change size, color, shipping address, etc.), please contact our customer service team immediately by phone for the fastest service.
Already Shipped? If your order has already shipped, it cannot be canceled. In this case, you'll need to wait for delivery and then follow our return process.
Missing or Delayed Package
If your tracking information shows "Delivered" but you haven't received your package:
- Check around your delivery location (porch, garage, with neighbors, etc.)
- Wait 24 hours as sometimes carriers mark packages as delivered before actual delivery
- If still missing, contact our customer service team with your order number
Damaged Package
If your order arrives damaged:
- Take photos of the damaged packaging and products
- Contact us within 48 hours of delivery
- We'll arrange for a replacement or refund
Incorrect or Missing Items
If you received the wrong items or your package is missing items:
- Check your packing slip against the items received
- Contact customer service with your order number and details about what's missing or incorrect
- We'll send the correct items or issue a refund for missing products
Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Apex Athletics Gift Cards
Billing Address Issues
For security, your billing address must match the address on file with your payment provider. If your order is declined, verify that your billing information is entered correctly.
When Am I Charged?
Your payment method will be authorized when you place your order but won't be charged until your order ships. Pre-orders may be charged at the time of order placement.
Multiple Charges
If you see multiple authorization holds on your account, don't worry. These are typically temporary holds that will resolve within 3-5 business days. Only the final charge for your order will remain.
WARRANTY INFORMATION
We stand behind the quality of our products with a comprehensive warranty.
Our Warranty Policy
All Apex Athletics products are backed by our quality guarantee:
- Performance Apparel: 90-day warranty against manufacturing defects
- Premium Collections: 1-year warranty against manufacturing defects
- Accessories: 30-day warranty against manufacturing defects
Our warranty covers:
- Seam failures
- Zipper malfunctions
- Fabric defects
- Printing or logo defects
- Color bleeding or fading (when care instructions are followed)
Not Covered by Warranty
Our warranty does not cover:
- Normal wear and tear
- Damage caused by improper care (not following care instructions)
- Accidental damage
- Alterations or modifications
- Products purchased from unauthorized retailers
- Products beyond their warranty period
Repair Program: Even if your issue isn't covered by warranty, we offer a repair service for a reasonable fee to extend the life of your gear. Learn more about our repair program.
Filing a Warranty Claim
To submit a warranty claim:
- Contact our customer service team via email or phone with your order number and purchase date
- Provide clear photos of the defect and the entire product
- Include a brief description of the issue
Our team will review your claim within 2 business days. If approved, we'll provide options for replacement, repair, or refund.
SIZE & FIT GUIDE
Find your perfect fit with our comprehensive sizing information.
How to Measure
For the most accurate fit, take your measurements and compare to our size charts below.
Measurement Tips
- Chest: Measure around the fullest part of your chest, keeping the tape horizontal.
- Waist: Measure around your natural waistline, at the smallest part of your waist.
- Hips: Measure around the fullest part of your hips.
- Inseam: Measure from the crotch to where you want the hem to fall.
- Use a flexible tape measure and measure in inches.
- Wear minimal clothing for accurate measurements.
- Don't pull the tape too tight - it should be snug but not restrictive.
Size Charts Preview
We offer inclusive sizing for all body types. Below is a preview of our sizing range.
Women's Apparel
Sizes range from XS to 3XL (US 0-24)
Men's Apparel
Sizes range from XS to 3XL (US 28-46 waist)
For detailed size charts specific to each product category, please visit our comprehensive size guide.
VIEW FULL SIZE GUIDEYOUR FEEDBACK MATTERS
We're committed to continuously improving our products and service based on your feedback.
Share Your Experience
Your honest feedback helps us improve and assists other customers in making informed decisions.
Leave a review on any product page to share your experience with specific items.
Watch for our post-purchase surveys to provide detailed feedback about your shopping experience.
Email us directly at [email protected] with your thoughts and suggestions.
Escalation Process
If your issue hasn't been resolved to your satisfaction, we have a clear escalation path:
- Initial Contact: Reach out to our customer service team via your preferred contact method.
- Service Request: Your issue will be assigned a service request number for tracking.
- Supervisor Review: If needed, ask for your case to be escalated to a supervisor who can provide additional assistance.
- Management Resolution: Complex issues can be escalated to our customer experience management team.
We aim to respond to all escalated issues within 24 hours and resolve them within 3 business days.
APEX REWARDS
Join our loyalty program
Earn points with every purchase and unlock exclusive benefits as you ascend through our membership tiers.
Program Benefits
Points can be redeemed for discounts, exclusive products, and more. See full program details for more information.
FREQUENTLY ASKED QUESTIONS
Don't see your question answered here? Check our complete FAQ page or contact us directly.
STILL NEED HELP?
Our customer service team is ready to assist you with any questions or concerns.